Hong Kong Tourist Board launches standardized hygiene protocol to ensure visitors have a safe and healthy stay


Hong Kong Tourist Board (HKTB) today announced the launch of a standardized COVID-19 hygiene protocol in partnership with the Hong Kong Quality Assurance Agency (HKQAA), one of the territory’s leading conformity assessment bodies, providing unified guidance on hygiene and epidemic control measures for industries related to the tourism.

In more than 1,800 companies and outlets that have expressed interest in adapting the new protocol, customers will easily recognize and understand the measures in place in tourism-related sectors and build visitors’ confidence to travel to. Hong Kong when inbound travel resumes. to travel. To help ease the financial burden, the HKTB will also fully sponsor the application fee for qualified companies.

Hong Kong has led the way in introducing anti-virus measures since the start of the COVID-19 outbreak, with citizens and businesses working together to adopt some of the strictest hygiene measures in the world. Companies in the tourism sector have been particularly active in implementing hygiene measures supported by advanced cleaning technologies in their daily operations.

“The COVID-19 pandemic has brought a new normal to the tourism landscape, and public health and safety has become a priority for visitors,” said Dr YK Pang, chairman of the HKTB. “Many international travel and tourism organizations have already put in place hygiene and epidemic control guidelines, and standardizing hygiene measures for each sector can send visitors the message that Hong Kong values ​​its commitment to health and safety. “

The protocol will cover shopping malls, hotels, tourist attractions, restaurants, retail stores, coach companies, travel agencies, MICE venues (meetings, incentives, conventions and exhibitions) and more. Participating companies and points of sale are required to comply with a series of hygiene and epidemic control measures (see appendix). After passing the assessment, details of companies and outlets will be uploaded to a dedicated HKQAA website. Businesses and outlets can display a designated logo for recognition to show their commitment to the protocol. The HKQAA will make random visits for ongoing inspections.

“When developing the standardized protocol, the HKQAA referred to guidelines from the Center for Health Protection and the Food and Environmental Hygiene Department,” said Ir CS Ho, president of the HKQAA. “We aim to promote best practices in hygiene and anti-pandemic measures in tourism-related sectors and recognize their efforts in combating the pandemic through professional and impartial third-party verification, thereby restoring confidence of the public in consumption and out-of-home travel. “

The HKTB is currently working with the Hong Kong SAR government and the tourism industry to prepare for the resumption of travel to Hong Kong and aims to welcome visitors again with an assortment of exciting experiences and engaging offers.

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